If you are a current student or a student who is about to leave the university, please report the loss through the "Student ID Card Re-application or Affidavit Letter for lost student ID Card" system. After verification by the EasyCard Company, the refundable amount, minus a NT$20 refund processing fee, will be refunded to the student's account or a "EasyCard Processing Result Notification" will be sent (postal fees will be deducted from the refundable balance) within 14 to 20 working days. Students can take this notification and their identification documents to any MRT station's information counter for a refund.
Additionally, the cardholder is responsible for the risk of the available balance on the card within 6 hours from the time the EasyCard Company receives the refund application from the university. Refunds for public transportation discount measures, such as the periodic ticket TPASS, will be handled according to the regulations of the competent authority.
EasyCard Company 24-hour customer service hotline: 412-8880 ext. 7 (please prefix 02 if calling from a mobile phone or Kinmen and Matsu districts.)  

The EasyCard student ID card of the university is a non-registered EasyCard. After graduation or withdrawal, the student ID card still functions as an EasyCard, but student discounts on fares will no longer apply. Since lost cards cannot be reported through the university after graduation or withdrawal, students can visit the EasyCard official website -> EasyCard Registration and Loss Report -> Student/Military - Registration/Change Information to register their cards. Please keep your cards safe.

Once a new student ID card is reissued, the original student ID card has been canceled and cannot be reactivated. Students must apply for a new card.

※For further information, please contact the Registration Section at extension: 63279  

Currently, it takes 1 to 2 days for the access control system database to transfer files. If it still doesn't work properly after 2 days, please contact our office, and we will report the issue to the Computer Center for assistance.

※For further information, please contact the Registration Section at extension: 63279

The initial stored value of the EasyCard student ID card is set to 0 NTD. Students can use the EasyCard function after completing a top-up at an EasyCard authorized top-up location. 

※For further information, please contact the Registration Section at extension: 63279

If current students find that their student discount fare status is inactive, please bring your EasyCard student ID card to the Office of Academic Affairs Registration Section to extend your student status setting.  

※For further information, please contact the Registration Section at extension: 63279  

1. If lost, don't rush to report it and apply for a replacement. First, check with the campus security office at the main entrance. Once a replacement is confirmed, the lost student ID card cannot be reused even if found (including functions such as EasyCard, campus access control, and library privileges).
2. If the card cannot be found, please log in to iNCCU / Campus web info. portal / NCCU Information System → Students / General Info - "Student ID Card Re-application or Affidavit Letter for lost student ID Card" to apply for a replacement. After confirmation, please print the application form, pay the fee at the self-service payment machine at the hallway of the Office of Academic Affairs Registration Section (Cost: NT$155), and then bring the receipt and application form to the counter of the Office of Academic Affairs Registration Section.
3. Two working days after the application form is submitted to the Office of Academic Affairs Registration Section (excluding the submission date), you can pick up the new card at the Office of Academic Affairs Registration Section with your ID card (or a photo-bearing National Health Insurance card, driver's license, ARC, passport, etc.).
4. If you need to borrow books during the application period, please apply for a temporary student ID card (one 2-inch photo is required).
5. Reminder: Our school's EasyCard student ID card is an unregistered EasyCard. After receiving the new card, you can go to the EasyCard official website to register your card to protect your EasyCard related rights.

※For further information, please dial ext. 63279.